Your product may be returned for a 100% refund and prepaid shipping within one week of delivery if:

1. Product was damaged during shipping. All claims for damaged merchandise must be supported by a photograph showing the extent of the damage. You must notify danielle@verdelifestyles.com within one week of delivery.

2. Wrong style or type product has been sent.

Returns For Non-Damaged Merchandise

Example of a Wood Twist Stool With Imperfections, but NOT Structurally Dammaged

If you are truly not satisfied we will allow a product return within one week of delivery as long as:

1. Within one week of delivery, please email your reasons for dissatisfaction to sales@verdelifestyles.com stating the order number and the product. A digital photo would be a tremendous help to explain a problem.

2. Place the unused product back in the original packaging and cartons.

3. Please know that there is a 25% restocking fee to cover the associated costs of inspection and repackaging. This may be waived for a structural return.

4. After you receive a confirmation for return and a return shipping label by e-mail, ship the product in the original packaging to location specified.

Upon receipt, and inspection to insure the product is as stated, we will issue a refund, minus shipping costs, using the same method in which we were paid or at an agreed upon method if we so deem appropriate.

Wood Product Policy

As with all natural wood products there will be some slight variation in color, texture, and finish color. This is mainly due to the underlying natural wood tones, which the translucent oil is applied over, creating a truly unique Functional Work of Art. Products could have visible marks from tools used, patches from small repairs, knot holes, natural inclusions, and/or worm holes.

There will be various separations or cracks on your piece when it arrives. These naturally occurred as the wood was dried and shrank. Over time, some continued shrinkage may accentuate existing separations or generate new ones. This does not compromise the structural performance or integrity of the wood and is considered inherent to the natural beauty of the design. These variations are not considered flaws and not acceptable reasons for returns.

All of our products are natural and handmade. Therefore sizes are just an approximation but are generally within plus or minus 1/4". We cannot guarantee the products are perfectly square or flat. We do create useable and reasonably flat surfaces while highlighting the natural wood inclusions and hand carved surfaces. We do not fill in or repair carving marks, or natural inclusions like knots and branch growths. Instead we sand to blend them in and assure smooth edges and surfaces that are useable. On some products we will use the same wood to fill in old worm holes and such.

The wood is from a tropical climate, and like all wood, is still "alive". It will change some over time based on your climate, and whether you place the piece in direct sunlight, or by a heating or cooling source, like in front of an air vent. Small cracks may appear but this is normal and will stop occurring over time. Of course, if a major crack develops that threatens the structural integrity of the product; we will gladly exchange it within the first 30 days.

After panels are carved from several pieces, the wood shrinks as it dries. When the panels are placed back together they may not line up exactly as carved. We will joint and sand to close the gaps and then blend the design as well as possible with hand chisels. There will be some slight variances where two panels join.

For Monkey Pod wood (Acacia, Rain Tree, and other names depending on the country of origin) the heart wood color ranges from light reddish beiges to dark reddish browns (some with black swirls). Due to humidity, the wood ages in front of your eyes as small cracks may appear in the grain over time depending on the climate where you live. It's a small slice of life transported straight into your home. Direct sunlight can cause more cracking on the ends, but simply rub in a natural neutral color wood oil to seal again and enjoy the beauty of Monkey Pod wood!

The color, after finish is applied, will vary from the pictures depicted for every single piece. This is because the oil is the same tone but the color of the underlying wood of the piece it is going on varies. Monkey Pod wood (Acacia, Rain Tree), like all woods, has varying tones of browns in the reddish to black ranges depending on its age. The new growth or "white wood" ages from white to yellowish changing to light yellowish browns over time. Therefore we will not accept a return due to color discrepancies from the product pictures depicted.

If you have any questions or comments regarding the Return Policy, you may contact Danielle at danielle@verdelifestyles.com.